Warranty & Resizing

All of our 14k gold or platinum jewelry is warrantied against manufacturer defect for the lifetime of the piece. If your jewelry breaks or is damaged because of a design or fabrication error, we will happily repair or replace the piece at no charge. Sterling silver jewelry is not covered by this warranty.

This warranty does not cover normal wear and tear, scratches, damage caused by misuse or improper storage, or unauthorized modifications. Loss of semi precious stones and small melee (under 3mm) is also exempt from this coverage. Having your jewelry modified, repaired, or resized by another jeweler voids any warranty on the piece.

We are happy to provide repair services on our jewelry! Please send photos of the damaged piece to hello@jennistuart.com to be assessed by our repair team. If the damage was caused by manufacturer's defect, the jewelry will be repaired or replaced free of charge. If the damage was not caused by manufacturers defect, a quote will provided for the cost of the repair.


Ring Resizing & Necklace Extenders

We want your piece to be perfect, and can absolutely help to make any adjustments needed to get it just right.

Engagement rings made by us are eligible for one free resizing within 60 days of delivery.

Resizing a ready-to-ship ring prior to shipping can take 2-3 weeks.

Extenders can be added to necklaces to create an adjustable length. The price to add an extender is $30/inch in gold.

If you have a ring in need of repair, you can learn more about our repair services here!