Warranty & Resizing

All of our 14k gold or platinum jewelry is warrantied against manufacturer defect for the lifetime of the piece. If your jewelry breaks or is damaged because of a design or fabrication error, we will happily repair or replace the piece at no charge. Sterling silver jewelry is covered by this warranty for 1 year from date of delivery.

This warranty does not cover normal wear and tear, scratches, damage caused my misuse or improper storage, or unauthorized modifications. Loss of semi precious stones and small melee is also exempt from this coverage. Having your jewelry modified or resized by another jeweler voids any warranty on the piece.

We are happy to provide repair services on our jewelry! Please send photos of the damaged piece to hello@jennistuart.com to be assessed by our repair team. If the damage was caused by manufacturer's defect, the jewelry will be repaired or replaced free of charge. If the damage was not caused by manufacturers defect, a quote will provided for the cost of the repair.

 

Resizing & Necklace Extenders

We want your piece to be perfect, and can absolutely help to make any adjustments needed to get it just right.

Rings can be resized, subject to a $75 fee. Resizing a ring can take 1-2 weeks.

Extenders can be added to necklaces to create an adjustable length. The price to add an extender is $12/inch in silver, $25/inch in gold.