Shipping & Returns


Shipping

All orders ship for free! Your order will ship as soon as possible, processing/fabrication time can vary from piece to piece. Custom and customized items require additional fabrication time, you'll receive an estimated production time when placing your order.

Expedited shipping (and/or production) can be provided for an additional charge (pending destination and shipping speed). Please email hello@jennistuart.com to arrange expedited shipping for your order.

We currently ship anywhere in the domestic United States, we do not currently offer international shipping. If you're interested in having an item shipped outside the US, please email hello@jennistuart.com.

 

Returns & Exchanges

We offer fast, easy returns within 30 days of delivery. To make sure that your order is eligible for refund or exchange, please make sure that the item arrives at our studio before the 30 days run out. Customized, engraved, or resized items are not eligible for return or exchange. Gift Cards are not returnable.

To return an item, please email hello@jennistuart.com to receive a Return Authorization number and shipping instructions.

Returned items must be unworn and in the same condition they were received, in the original packaging, and accompanied by a receipt.

Once your return is received and inspected, we'll email to notify you of the approval or rejection of your refund. If the refund is approved, it will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment.

 Order Cancellation

Order cancellation requests must be received within 24 hours of original order, via email at hello@jennistuart.com. If your order has already been put into production, a $50 fee will be deducted from your refund.